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Complaints Policy We are a family run business with over 10 years experience We will make your home our priority by understanding your requirements We supply a range of high Quality BBA approved products Complaints Policy Our philosophy is simple…treat customers fairly, deliver what you promise and business will be repeated Long life, low maintenance – No more Painting! All of our Tradesmen are multi skilled and knowledgeable about the products Complaints Policy We are willing to go the extra mile to deliver excellent customer service Our products and installations are guaranteed for at least 10 years Insurance backed warrantee from IWA for added peace of mind

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01908 631676, or write to us at 33 Colossus Way, Bletchley, Milton Keynes MK3 6GU, or email us at We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 29



When I started HomeFix I wanted it to be about the customer, I had been involved in numerous projects during my employed years and seen and heard so many horror stories about home improvement companies.

My philosophy is simple…treat customers fairly, deliver what you promise and business will be repeated.

Barry Thurston - Managing Director

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33 Colossus Way, Bletchley, Milton Keynes, Buckinghamshire, MK3 6GU

Tel: 01908 631676  |  Email:

Company #: 09081337 | Complaints Policy

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